Shipping policy

Thank you for shopping with us! We're excited to get your order to you as quickly and safely as possible. Please take a moment to read through our shipping policy to understand our process and shipping options.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Custom Orders: Orders that require customization may take additional time. You will be notified at checkout or by email if there are any delays.
  • Business Days: Monday to Friday, 9 AM - 5 PM EST (excluding holidays).

Please allow for extra processing time during peak seasons, holidays, or sales events. If there’s a significant delay, we’ll notify you.

Shipping Methods and Delivery Times

We offer the following shipping options for domestic orders:

  • Standard Shipping: Typically arrives within 5–7 business days.
  • Expedited Shipping: Typically arrives within 2–3 business days.
  • Overnight Shipping: Arrives by the next business day (for orders placed by 12 PM EST).

International Shipping is available for select countries. Delivery times vary based on location but typically range from 7-21 business days.

Note: Shipping times are estimates and can vary based on the destination, courier, and any unforeseen delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on:

    • Shipping destination
    • Size and weight of the order
    • Shipping method selected

  • International Shipping: International shipping rates are calculated based on the destination country. Please note that customs duties and taxes may apply.

Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email. You can track your order directly from the carrier’s website.

If you have any issues tracking your order, feel free to reach out to our customer service team.

Address Accuracy

Please make sure the shipping address you provide is accurate. If your order is returned to us due to an incorrect address, you will be responsible for the reshipping costs. We cannot be held liable for packages delivered to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

We take great care in packaging and shipping your order, but if something goes wrong:

  • Damaged Items: If your package arrives damaged, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.
  • Lost Packages: If your package is marked as “delivered” but you haven’t received it, we recommend contacting the carrier first. If they cannot resolve the issue, please reach out to us, and we’ll assist you in filing a claim with the shipping carrier.

P.O. Boxes & APO/FPO Addresses

We offer shipping to P.O. Boxes and APO/FPO addresses via USPS. Please note that delivery times may vary for these types of addresses.

International Shipping

We offer international shipping to a variety of countries. Please review the following:

  • International Shipping Times: Typically 7–21 business days, depending on the destination.
  • Customs & Duties: Customers are responsible for any customs fees, taxes, or import duties that may apply. These fees are not included in the price of your order and are determined by your local customs office.

Note: We are not responsible for any delays caused by customs processing in the destination country.

Returns and Exchanges

Please refer to our Return & Refund Policy for information on how to return or exchange items.

Contact Us

If you have any questions regarding your order or need help with shipping, please feel free to reach out to us:

  • Email: talia@taliahill.com
  • Business Hours: Monday–Friday, 9 AM – 5 PM EST

We appreciate your business and look forward to delivering your order!