Refund policy

Refund and Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please review our refund and return policy below.

Returns

We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

  • Unopened and unused (in the same condition that you received it)
  • In the original packaging, with all tags, labels, and accessories intact
  • Not marked as a final sale or non-returnable item (see below for exclusions)

How to initiate a return:

  1. Contact our customer service team at talia@taliahill.com to request a return authorization.
  2. Provide your order number, item(s) to be returned, and the reason for the return.
  3. Once approved, we will send you return instructions and a shipping label if applicable.

Return shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Please use a trackable shipping service or purchase shipping insurance for returns valued over $50. We can't guarantee that we will receive your returned item without tracking.

Refunds

Once your return is received and inspected, we will process your refund. Refunds will be issued to your original payment method and may take 5–10 business days to appear in your account, depending on your bank.

  • Original shipping costs are non-refundable.
  • Sale items may be refunded at a discounted price or issued as store credit depending on the condition and timeframe of the return.
  • If your return is approved after 30 days or under other special circumstances, a store credit will be issued instead of a refund.

Exclusions and Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Personalized or custom products
  • Gift cards
  • Final sale items (indicated at checkout or on product pages)
  • Health and hygiene products (e.g., beauty items, underwear, etc.)
  • Downloadable software or digital products

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at talia@taliahill.com. We will arrange for a return or exchange and cover the return shipping costs. You may also be offered a full refund or replacement.

Exchanges

We currently do not process direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

Contact Us:

If you have any questions or need further assistance, please feel free to reach out to our customer service team at:

  • Email: talia@taliahill.com

Thank you for choosing us. We appreciate your business!